What’s Included?
High-Quality Video, E-book & Audiobook
Modules Quizzes
AI Mentor
Access for Tablet & Phone
Prerequisites
- MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
- Familiarity with CRM systems, scheduling, and basic business operations
- AI+ Executive™ or AI+ Prompt Engineer™: Level 1 (helpful for extending Power Platform capabilities)
Skills You’ll Gain
- Service Configuration
- Resource Scheduling
- IoT Automation
- Remote Support Deployment
- App Customization
- Asset Management
- Location Tracking
Self Study Materials Included
Videos
Engaging visual content to enhance understanding and learning experience.
Podcasts
Insightful audio sessions featuring expert discussions and real-world cases.
Audiobooks
Listen and learn anytime with convenient audio-based knowledge sharing.
E-Books
Comprehensive digital guides offering in-depth knowledge and learning support.
Module Wise Quizzes
Interactive assessments to reinforce learning and test conceptual clarity.
Additional Resources
Supplementary references and list of tools to deepen knowledge and practical application.
Tools You’ll Master
Dynamics 365
Dynamics 365 Remote Assist
Microsoft Dynamics 365 Field Service
Power Apps
Power Automate
Power Platform
What You’ll Learn
Configure Core Field Service Components
Set up work orders, agreements, SLAs, inspections, and customer assets.
Manage Resources and Scheduling
Organize crews, facilities, and optimize service delivery with real-time notifications.
Customize Mobile Experiences
Tailor the Field Service mobile app for frontline workers.
Automate Proactive Service
Integrate IoT devices and automate service responses.
Course Modules
Lesson 1: Manage Work Orders in Dynamics 365 Field Service
Module 1.1: Work order management in Dynamics 365 Field Service
Module 1.2: Define agreements in Dynamics 365 Field Service
Module 1.3: Use service-level agreements and entitlements in Dynamics 365 Field Service
Module 1.4: Incident types in Dynamics 365 Field Service
Module 1.5: Inspections in Dynamics 365 Field Service
Module 1.6: Customer assets in Dynamics 365 Field Service
Lesson 2: Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
Module 2.1: Configure bookable resources in Dynamics 365 Field Service
Module 2.2: Manage scheduling options in Dynamics 365 for Field Service
Module 2.3: Customize the schedule board in Dynamics 365 Field Service
Module 2.4: Deploying Resource Scheduling Optimization
Module 2.5: Use Resource Scheduling Optimization for Dynamics 365 Field Service
Module 2.6: Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
Lesson 3: Implement Microsoft Dynamics 365 Field Service
Module 3.1: Configure Microsoft Dynamics 365 Field Service
Module 3.2: Work order management in Dynamics 365 Field Service
Module 3.3: Define agreements in Dynamics 365 Field Service
Module 3.4: Use service-level agreements and entitlements in Dynamics 365 Field Service
Module 3.5: Create custom apps for Dynamics 365 Field Service
Module 3.6: Get started with the Dynamics 365 Field Service Mobile application
Module 3.7: Customize and configure the Dynamics 365 Field Service Mobile application
Lesson 4: Solve Problems in Real Time with Dynamics 365 Remote Assist
Module 4.1: Get started with making Remote Assist calls
Module 4.2: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Lesson 5: Explore the Fundamentals of Microsoft Dynamics 365 Field Service
Module 5.1: Explore Dynamics 365 Field Service
Module 5.2: Describe Dynamics 365 Field Service scheduling capabilities and related apps
Frequently Asked Questions
MB-240T00 is a Microsoft-certified training course designed for functional consultants and IT professionals who want to learn how to configure, implement, and manage Microsoft Dynamics 365 Field Service.
This course is ideal for: 1) Dynamics 365 Functional Consultants 2) IT professionals involved in field service operations 3) Anyone preparing for the MB-240 certification exam
Recommended prerequisites: 1) MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) 2) Familiarity with customer engagement apps 3) Basic knowledge of business operations, scheduling, or CRM workflows 4) Experience with Microsoft Power Platform is a plus
The course runs for 4 days (96 hours) and includes instructor-led training or self-paced modules, depending on your preference.
You’ll learn how to: 1) Configure work orders, agreements, and inspections 2) Schedule resources, crews, and facilities 3) Use the Field Service mobile app 4) Integrate IoT data and automate work order creation 5) Deploy Remote Assist and Resource Scheduling Optimization 6) Customize apps using Microsoft Power Platform
Yes. This course prepares you for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant certification, which is part of the Microsoft Certified: Functional Consultant Associate track.
Yes. The course includes practical labs where you'll work with real-life scenarios such as: 1) Creating work orders 2) Customizing the mobile app 3) Managing scheduling and dispatching 4) Integrating IoT devices 5) Using Power Apps for custom experiences
You’ll gain experience with: 1) Microsoft Dynamics 365 Field Service 2) Field Service Mobile App 3) Power Apps and Power Automate 4) Resource Scheduling Optimization (RSO) 5) Dynamics 365 Remote Assist 6) IoT integration through Connected Field Service